FAQ

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What is your cancellation policy?

We kindly request 24 hours’ notice for any appointment cancellations or rescheduling. This allows us to offer the spot to another client. Cancellations made within 24 hours of the scheduled appointment may be subject to a fee.

How can I book an appointment?

There are several convenient ways to book an appointment with us! You can:

  • Call us directly at 613-235-7722
  • Visit our website and use our online booking system
  • Download our app, “Third Avenue Spa,” from your smartphone’s app store

If you have any specific questions or need assistance, feel free to reach out to us via email or social media @thirdavenuespa. We’re here to help!

Are your massages insurable?

Yes, our massages are insurable, but only when provided by our registered massage therapist, Jasminka. Although we do not provide direct billing, Jasminka will provide you with a registered receipt for your insuring needs. When booking, be sure to keep an eye out for Registered Massage Therapy!

What is the difference between a basic facial and a customized facial?

Great question! Our G.M. Collin Basic Facial includes standard steps like cleansing, exfoliation, steaming, extraction (if needed), mask application, and moisturizing. It provides general skin care and addresses common skin concerns using a set routine and products.

In contrast, our G.M. Collin customized facial is tailored specifically to your skin type, concerns, and goals. It starts with a thorough skin analysis to determine the most suitable products and treatments for your unique needs, and may include additional steps or specialized treatments such as targeted serums, masks, or advanced techniques. This personalized approach helps address specific issues like acne, hyperpigmentation, or aging for more effective and targeted results.

Although our estheticians ensure that BOTH of these treatments are thorough and relaxing experiences, the main difference between to the two is that Customized facials offering a more personalized touch to meet your individual skin needs!

It’s my first time getting a facial at your spa. what should I book?

If it’s your first time getting a facial at our spa, we recommend booking a Customized Facial (75 minutes). This treatment is tailored to your specific skin type and concerns, ensuring a personalized and effective experience. Your esthetician will assess your skin and choose the best products and techniques to address your needs, providing a comprehensive and rejuvenating facial.

What should I do to prepare for my appointment?

To ensure the best results:

For massages: Arrive hydrated and let us know of any specific areas of tension.

For facials: Avoid sun exposure and heavy makeup.

For waxing: Ensure hair is at least 1/4 inch long and avoid exfoliating products for a week before your appointment.

Can I do a brow/lash service at the same time as a facial?

We recommend scheduling brow/lash services and facials as separate appointments. The oils and moisturizers used during facials can interfere with the effectiveness of brow/lash treatments and may affect the results. To ensure the best outcome for both services, it’s best to book them on different days. If you have specific needs or questions, feel free to contact us to discuss the best options for your treatments.

How long will my eyebrow tint last?

Your eyebrow tint can last between 4 to 5 weeks, depending on your skincare routine and how you care for them.

What is a brow lamination treatment?

Brow lamination is an advanced treatment that serves as an alternative to microblading. It works like a perm for your eyebrows, using a setting lotion to lift and shape your brows. This process gives your brows a more uniform and fuller appearance, helping them stay neatly in place and enhancing their overall shape and texture.

What is a lash lift?

A lash lift is a treatment that lifts and curls your natural lashes, similar to a perm for your eyelashes. It enhances the shape of each lash, creating a more voluminous and defined look. This treatment can be paired with a lash tint to add color and further enhance the appearance of your lashes, giving you a fuller and more dramatic effect without the need for mascara.

Can I add false eyelashes to my makeup application treatment?

You can add the application of false eyelashes to any of our makeup treatments for an additional charge of $25.00.

How do I prepare my skin for my makeup application?

Prepare your skin by cleansing, exfoliating, and moisturizing that morning for a smooth waxing application. Consistent skincare not only enhances the results but also helps maintain the health and smoothness of your skin over time.

What are my options for brow hair removal treatments?

We offer both brow waxing and tweezing treatments to help you achieve the arch and shaping of the brow you most desire while getting rid of stray hairs that are growing out of place.

What are the benefits of hair removal at Third Avenue Spa?

Our skilled waxing professionals are trained to achieve your desired look with minimal discomfort. After waxing, your skin will feel smooth and hair-free, and hair regrowth will be slower compared to shaving.

How will a body treatment help my skin?

Our signature body treatments help to exfoliate the skin, helping to eliminate any layers of dry and dead skin cells and moisturizing the new skin underneath. Our body treatments are focused on your specific needs and will leave you with soft, glowing skin.

What are the benefits of massage?

Massage therapy helps reduce stress, alleviate pain, and improve circulation. It promotes relaxation, enhances flexibility, and supports better sleep. Additionally, massage aids in detoxification, improves posture, and boosts mental clarity, emotional well-being, and overall health.

Does Third Avenue Spa have Registered Massage Therapists?

Yes, we do! Our Registered Massage Therapist Jasminka has been with us for 25+ years. Her massages are fully insurable.

What are the benefits of a facial?

Facials offer a range of benefits that contribute to both the health and appearance of your skin. Here are some key advantages:

  1. Deep Cleansing:
    • Facials remove dirt, oil, and impurities that can accumulate on your skin, helping to prevent acne and promote a clearer complexion.
  2. Exfoliation:
    • By removing dead skin cells, facials reveal a fresher, smoother layer of skin, improving texture and radiance.
  3. Hydration:
    • Facials provide intense hydration, replenishing moisture and leaving your skin feeling soft and supple.
  4. Improved Circulation:
    • Facial massages stimulate blood flow, which can enhance the delivery of oxygen and nutrients to your skin, promoting a healthy glow.
  5. Pore Minimization:
    • Regular facials help keep pores clean and clear, reducing their appearance and minimizing the likelihood of blockages and breakouts.
  6. Skin Rejuvenation:
    • Facials support the skin’s natural repair processes, helping to reduce signs of aging, such as fine lines and wrinkles, and improving overall skin tone and texture.
  7. Enhanced Product Absorption:
    • The treatments and products used during a facial are designed to penetrate deeper into the skin, making them more effective and improving their results.
  8. Stress Relief:
    • The relaxing environment and soothing massage techniques used in facials can help reduce stress and promote a sense of well-being.
  9. Customized Treatments:
    • Facials can be tailored to address specific skin concerns, such as acne, dryness, sensitivity, or aging, ensuring you receive the most appropriate care for your skin type.
  10. Detoxification:
    • Facials often include treatments that help to detoxify the skin, drawing out impurities and promoting a healthier complexion.

Regular facials contribute to long-term skin health, enhancing both appearance and feel, while providing a moment of relaxation and self-care.

What can I expect at my facial treatment appointment?

At your facial treatment appointment at Third Avenue Spa, you can expect a comprehensive and rejuvenating experience tailored to your skin’s needs. Here’s a step-by-step overview of what typically happens during your appointment:

  1. Consultation:
    • Your esthetician will begin with a brief consultation to discuss your skin type, concerns, and goals for the treatment. This helps in selecting the most suitable products and techniques for your facial.
  2. Cleansing:
    • Your skin will be thoroughly cleansed to remove any makeup, dirt, or impurities. This step prepares your skin for the next stages of the treatment.
  3. Exfoliation:
    • An exfoliant will be applied to slough off dead skin cells and reveal a fresher layer of skin. This can include gentle scrubs or enzyme treatments.
  4. Extraction (if needed):
    • If necessary, your esthetician will perform extractions to clear out clogged pores and help with acne or blackheads. This step is done with care to minimize discomfort.
  5. Mask:
    • A mask suited to your skin type and concerns will be applied. This step can help with hydration, deep cleansing, or calming the skin.
  6. Massage:
    • Enjoy a relaxing facial massage that helps improve circulation, relieve tension, and enhance the overall effectiveness of the treatment.
  7. Serum and Moisturizer:
    • Customized serums and moisturizers will be applied to address specific skin issues and provide hydration and protection.
  8. Sun Protection:
    • A sunscreen will be applied to protect your skin from UV damage and ensure you leave the spa with a shield against environmental factors.
  9. Post-Treatment Advice:
    • Your esthetician will provide recommendations for home care, including any products to use and tips for maintaining your skin’s health.
  10. Relaxation:
    • Throughout the appointment, you’ll be in a calm and soothing environment, allowing you to unwind and enjoy the full benefits of the facial.

Expect to leave with refreshed, glowing skin and a sense of relaxation and rejuvenation. If you have any specific concerns or preferences, don’t hesitate to discuss them with your esthetician to ensure a personalized experience.

What skincare brand does Third Avenue Spa use for their facials?

At Third Avenue Spa, we use G.M. Collin and Yon-Ka for our facials, both renowned for their exceptional quality and effectiveness.

G.M. Collin is celebrated for its advanced skincare formulations that combine cutting-edge technology with high-quality ingredients. Their products are designed to address various skin concerns with precision, offering visible results and long-lasting benefits.

Yon-Ka is known for its holistic approach to skincare, utilizing natural plant extracts and essential oils to rejuvenate and balance the skin. Their products provide a luxurious, sensory experience while effectively targeting issues such as aging, dehydration, and sensitivity.

Together, these brands deliver outstanding results, ensuring your facial treatment is both indulgent and transformative.

What types of manicure and pedicure services does Third Avenue Spa offer?

At Third Avenue Spa, we offer a variety of luxurious manicure and pedicure services to cater to your needs:

Pedicure Services

  • Spa Pedicure (with paraffin) – from $100.00 Enjoy a complete foot treatment including soaking, massage, and overall foot and nail care, enhanced by a paraffin wax treatment. This service promotes deep hydration, improved circulation, pain relief, and relaxation, followed by a polish application.
  • Pedicure – from $90.00 Our signature pedicure includes soaking, a cooling mask, and a relaxing foot massage with moisturizing treatment, delivering exceptional care for your feet.
  • Polish Renewal – from $55.00 A quick and efficient pedicure that includes soaking, nail shaping, cuticle conditioning, and polish application, ideal for those on the go or in between full pedicure treatments.
  • GM Collin Glow Pedicure – from $105.00 This pedicure incorporates G.M. Collin’s specialized gommage and moisturizers with extracts of tiger grass, wild mango, and shea butters, providing a rejuvenating and nourishing experience.
  • French Pedicure – from $100.00 Includes a classic pedicure with a stylish French polish application.
  • Gel Pedicure – from $100.00 Features soaking, massage, and gel polish application from OPI or CND Shellac, perfect for those who desire long-lasting shine and quick drying time.
  • OPI Gel Removal & Application – from $120.00 Includes the removal of existing gel or shellac polish, followed by reapplication, along with soaking, massage, and foot care.
  • OPI Gel Removal – from $30.00 Removal of gel or shellac polish with a thorough cleanup.
  • OPI Gel Application – from $70.00 Application of OPI gel polish for a durable, glossy finish.

Manicure Services

  • Spa Manicure (with paraffin) – from $70.00 Includes soaking, massage, and nail care with a paraffin wax treatment for deep hydration and enhanced relaxation, finished with a polish application.
  • Manicure – from $60.00 A restorative treatment featuring soaking, nail care, polish application, and a hand/arm massage with toxin-free Zoya polish.
  • Polish Renewal – from $45.00 A quick manicure service with nail shaping and polish application, perfect for those who need a refresh between full treatments.
  • French Manicure – from $70.00 Includes a classic manicure with a French polish application.
  • Gel Manicure – from $70.00 Features soaking, nail care, and professional gel polish application from OPI or CND Shellac, offering long-lasting wear and shine.
  • Gel Removal + Application – from $85.00 Includes removal of existing gel or shellac polish, followed by a new application, along with soaking, nail care, and massage.
  • Chrome Gel Application – from $80.00 Provides a stunning iridescent finish with chrome powder applied over gel polish.
  • Biosculpture Manicure – from $75.00 This service includes breathable gel application that enhances the natural nail’s health and appearance, offering a durable and beautiful finish. (Note: Available with select staff, please call 613-235-7722 to book.)
  • Gel Removal – from $30.00 Removal of gel polish with a thorough cleanup.

These treatments are designed to provide luxurious care and impeccable results, ensuring your hands and feet look and feel their best.

What is the difference between a manicure and a pedicure?

A manicure is luxury maintenance and polish treatment given to the hands while a pedicure is a luxury maintenance and polish treatment given to the feet. Both treatments help to keep your nails clean and properly maintained, and your skin soft and moisturized.

What nail polish brands does Third Avenue Spa carry?

We carry the toxin-free Zoya brand and OPI professional polish application and for sale at our spa.